13 Ways to Keep Customers Coming Back

Back to the E-Newsletter Archive Forget gimmicks and flashy deals — the secret to customer loyalty is showing up, following through, and treating people like they matter.

10.07.2025

Traditional excavation, vacuum excavation, trenching, directional drilling and boring, bursting and tunneling news for industry leaders

COLE Publishing Owner and Co-Founder Bob Kendall Passes Away

After nearly 50 years in business, Kendall’s values and vision are still evident in the daily operations at COLE. He will be sorely missed by his family, friends, community and an entire industry that came to know and respect him. Read more

Success Stories: Vacuum Excavator Ideal for Servicing Dense Underground Infrastructure

Bear Creek Water Association streamlines underground repairs and protects vital utilities with the Vermeer VX50 vacuum excavator. Read more

Cat Pumps Compact Mobile Hydroexcavating Spline Shaft Pumps

Cat Pumps offers the trusted performance of the 2565 and 3560 pumps with a new direct-mount flange and hollow spline shaft. Read more

Sponsored by: Cat Pumps

13 Ways to Keep Customers Coming Back

Forget gimmicks and flashy deals — the secret to customer loyalty is showing up, following through, and treating people like they matter. Read more

Increase Your Cut

Your job profits depend on tooling that works well, works fast, and works longer. Kondex Drill Defender HDD tooling delivers on all three counts. Visit us at The Utility Expo to learn how Kondex improves your steering, outlasts the competition, and increases your cut. Read more

Sponsored by: Kondex Corporation