7 Ways to Deal With Difficult Customers

7 Ways to Deal With Difficult Customers
Don’t tell customers to calm down. It’s disrespectful and will most likely cause the customer to do the complete opposite.

Nobody wants to deal with unhappy, difficult or angry customers. However, in most cases the company representative taking an angry call is often in the driver’s seat regarding the outcome, says Jeff Mowatt, a Calgary, Alberta-based customer service strategist, author and...

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