Business

New Year’s resolutions almost always fail. And most of the time, it’s because we don’t eliminate the barriers to our success. We might...

My strangest customer service story didn’t involve a customer at all. It was a customer’s neighbor. We’ll call him Mr. Neighbor. Our customer...

As a new year dawns, many small-business owners are making plans, adjusting strategies, and resolving to be as productive and as efficient...

What’s the best way to make an informed, analytical decision about the future of your business, whether it’s to add a new...

Do you ever come up with your best responses an hour after a conversation has ended? Do you ever say to yourself...

Customer: Hi, I’m having a problem with my bill. I’m being charged more than what I expected. Could someone please help? I’m finding...

The next time your company decides to launch a new initiative, you could use facts and figures and charts and graphs to...

Business insurance is a complicated subject for even veteran business owners. Its complexity gets exacerbated because we don’t trade in it every...

It’s been a heck of a year. You’re probably tired. And the last thing you want to think about is what’s next....

Offering customers as many services as possible has been critical to growth at Nor-Cal Pipeline Services, a hydroexcavation, trenchless pipe rehab and...

If you’ve ever felt overwhelmed by the never-ending onslaught of tasks and to-dos that accumulate with mind-numbing frequency every day, Steve Willis...

In my previous article, I explored the SWOT analysis grid, a widely used business tool that helps entrepreneurs make big decisions in an...

Many business owners today simply do not adequately plan their succession. Reasons for procrastination vary and include not wanting to leave or...

In most markets, the competition is hot. Even if you’re investing in SEO, PPC, and Local Service Ads (LSAs), it can be...

One of your employees is acting weird. Typically personable and engaged, this guy suddenly seems distant and distracted. As the odd behavior adds...

There’s no denying that a societal crisis, especially a global one, is a game changer in many ways, particularly in the business...

Top talent looks for career opportunities differently than they did a few years ago. This is largely attributable to technology. People have...