Anyone in a family business knows that according to many statistics, the chance of the business surviving declines with each handoff to...
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Online Exclusives
How to Handle a Good Employee Quitting
We often spend more time with our work family than our real family. I use the word “family” because we end up...
Online Exclusives
Gaining Control Over the Fear That is a Hindrance to Business Success
We watched the Mars rover landing back in February, and the significance of the accomplishment was palpable. We could feel the historical...
Editorial
Finding a Better Solution to Construction Fleet Physical Security Integration
For construction firms with significant fleet vehicle and equipment assets needing to be protected from theft or vandalism, fully integrating the latest...
Editorial
Do Employees Deserve Praise Just for Doing Their Job?
Do you ever feel like there is way too much appreciation shown in your workplace? If you said no, you’re not alone....
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Tax Tips for Contractors
Tax season is here and contractors need to start working on properly filing for their business.Contracting businesses have a lot of moving...
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Controlling Group Health Care Costs in Your Business
For small-business owners, there are obvious advantages to providing decent employee health benefits. Among those advantages: improved employee morale, potentially fewer sick...
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The Downside to Being an 'Expert'
There’s a fascinating concept called knowledge blindness. Once you are an expert at something, you can’t imagine what it is like to...
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Focus Marketing Efforts Through Platforms You Own
When Facebook told businesses it was all about getting “likes,” we put our efforts into getting “likes.” We thought the cards we...
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Effective Customer Service Starts by Following the Golden Rule
When Scarlett hung up the phone, she was close to tears. Even more unexpectedly, so was the customer service representative on the...
Editorial
4 Questions to Answer on Your Website for a Dramatic Booking Increase
When someone visits your utility company’s website because they have a problem that needs to be fixed, they’re looking for the answers...
Editorial
Preparing Your Company for a Future Without You
Imagine this scenario: A contractor named Charlie runs a successful business in his hometown. Everything operates smoothly until Charlie passes away unexpectedly,...
Online Exclusives
Don’t Succumb to Imposter Syndrome
There is a thing called “imposter syndrome.” It’s a persistent fear that you aren’t the expert everyone says you are. It’s the...
Online Exclusives
Turn Website Views Into Customers
A lot changed in 2020. But one of the things that remained constant is the need for a well-optimized, high-converting website.How does...
Online Exclusives
Contractor Finds Marketing Success Through Instagram
There was a time when Chad Porter, the owner of West Coast Hydrovac Services in suburban Vancouver, British Columbia, used to make...
Editorial
5 Ways Successful Leaders Deal With Uncertainty
Leaders are often expected to have all the answers. Not only is this an expectation shared by many, it is regularly self-imposed....
Editorial
Are You Struggling to Meet Sales Goals?
If you’re struggling with sluggish sales, review two critical areas to address the situation. The first is determining if the slowdown is...




