Service-based businesses thrive on delivering top-notch results to customers. Delivering bad news requires quite a different skill set.“Often, news is bad only...
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Client Clash: How Do You Deliver Bad News to Customers?
Business
Displaying results 749-765 of 980
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The Safety Wizard: How Behavior-Based Programs Eliminate Accidents
My plant is great. We haven’t had a safety incident in years, we haven’t had a safety violation in months, and our...
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Does It Pay to Travel?
If you got a call from a customer asking you to deliver portable restrooms or a shower trailer to a distant location,...
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Skip the Pep Talk: Whip Those Employees Into Shape
As business owners, we love to discuss ways to improve our employees’ attitudes. Throw a party. Tell inspiring stories at the company...
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Pre-WWETT Workshops Offer Valued Instruction To NAWT Members
It’s time for the National Association of Wastewater Technicians (NAWT) pre-WWETT workshops and Education Day sessions. Please join us for workshops preceding...
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Should You Pay Employee Bonuses?
The holidays are coming. Can year-end bonuses be far behind?Some businesses choose to give their employees something extra either at the end...
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Ease Employee Fears And Accomplish Your Company’s Objectives
Establishing individual employee goals and objectives can be stressful for many companies, especially if this is a new concept. Employees often resent...
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A New Marketing Plan For An Old-School Septic Service Company In Ohio
It’s not unusual for septic service providers to inherit businesses from parents who long resisted attempts to modernize operations, preferring handwritten invoices...
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Punch the Clock: 4 Ways to Handle Habitually Late Employees
What are some of the characteristics of a truly exemplary employee? Surely high on the list would be just showing up —...
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WWETT Your Appetite
The rebranded 2015 Water & Wastewater Equipment, Treatment & Transport (WWETT) Show promises all the excitement the annual Pumper & Cleaner Environmental...
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Social Justice
For better or for worse, social media like Twitter and Facebook have in many respects replaced the venerable office watercooler as the...
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CUES Cameras Allow You To Inspect Every Inch
The self-propelled LAMP II inspection system from CUES has been on the market for several years, but a pan-and-tilt inspection system add-on,...
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Hach FSData desktop instrument manager
FSData instrument manager software from Hach is designed for field crews to reduce the time needed to set up, download and maintain...
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Push TV Camera Systems - CCTV GIS connection application
A set of applications from Cobra Technologies makes the interaction between pipe CCTV inspection and Esri ArcMap easy to use, requiring minimum...
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Leadership Through Employee Recognition
Leadership means inspiring and rallying people to endorse — and believe in — a common cause. As a third-generation business owner who worked as...
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Give Employees The Incentive To Succeed
The holidays are coming. Can year-end bonuses be far behind?Some businesses choose to give their employees something extra either at the end...
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Solve Employee Engagement Issues
Did you know that only a fraction of your staff bring their “A Game” to work every day? According to companies like...