Drainfield Replacement: Septic Industry Professionals Take Care in Customer Communication

Homeowners hit with the news of unexpected system failure can suffer sticker shock. Take care to communicate wisely with customers.

QUESTION: My drainfield is shot. Do I also need to replace my septic tank?

ANSWER: This is a question homeowners often ask either before or after the fact. Like anyone would be, these homeowners are concerned about costs, and replacement of a septic system was probably not on...

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