The Four Aces of Hiring: Performance, Attitude, Knowledge, Personality

John was a successful physical therapist. With his practice expanding, he decided to hire an office manager and found the ideal candidate in Alice. She had the perfect resume – on paper, she was an “ace” – so he hired her the same day. But five months later, when he learned that Alice’s rough personality (undetected during the interview) was the major reason for his patients’ sudden lack of loyalty, he fired her. She sued him for breach of “implied contract,” as her probationary period was over. The court awarded her $550,000, and John was forced to sell his practice