Happy Customers Fuel Growth

Service-first approach helps Michael & Son grow from a one-truck operation to an East Coast leader in sewer and water service.
Happy Customers Fuel Growth
Michael & Son Services Sewer and Water Manager Ken Heflin, far right, stands with crew members in front of a company service truck. Pictured from left to right are, top: Stephen Savoy, Dan Humphries, and Wylace Liggon; standing: Mario Reyes, Tyrone Couser, Terence Bridgett, Tony Haynes, Humberto Hernandez, Chris Gooding, Chris Kornegay, Raymond Odemns, Eric Moss, Glenn Knight, Tim Briggs, Clevon Marshall, and Heflin; kneeling: Luis Land, Dion Lee, Ken Scott, and Yazmani Barron.

When 6-year-old Basim Mansour tagged along with his father during electrical repair calls in the 1970s, he had no idea that one day he would own the company and grow it from a one-truck operation to one of the nation’s largest privately owned plumbing, electrical, heating and...

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