Leadership means inspiring and rallying people to endorse — and believe in — a common cause. As a third-generation business owner who worked as a field technician and moved up through supervisory and eventually management positions, I’m amazed at how much people can accomplish when they are inspired to be great.I learned — the hard way — like most who grow up working in a family business with no formal leadership education that leading and managing are two completely different things and have completely different results.Employee recognition tops the list of ways we’ve managed to improve our company focus, enrich customer commitment
