Are Your Technicians Ready to Walk Out?

It’s easy to bark orders or tell people how they ought to be doing their job. Real listening, on the other hand, can take plenty of time, effort and hard work. But here’s the thing: it’s worth it. From boosting employee morale to improving your bottom line, it pays to pay attention to what your field technicians have to say.Business Makeover Expert Ellen Rohr says she is obsessed with this concept because of a previous work experience. She was once hired by a group of venture capitalists to visit with industry business owners and encourage them to take the family