Turn Customer Complaints Into Learning Experiences

It’s never fun to hear a customer complain about something. But don’t panic, don’t get defensive, don’t yell at your employees. After the initial sting it’s time to swing into action. Be grateful your client told you they were unhappy about something because there’s a good chance other clients have the same complaint, they’re just not telling you about it and you may be at risk of losing them.When a customer tells you about a problem it means they still want to do business with you, otherwise they wouldn’t bother.So, unless the customer is just having a bad day, or