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Entries Tagged Customer Service

Westie Magnuson

Reframing Sales as Service

Good service is sales in the trades, so serve customers better and strengthen your business
Customer reviews

What Makes a Top-Level Service Experience

It’s more than just getting a job done correctly. You must deliver an experience that customers trust and want to return to.
Staying Professional

How to Stay Professional During a Bad Day on the Job

Getting Proactive About Commercial Sewer Inspections

Getting Proactive About Commercial Sewer Inspections

You can play an important role in helping commercial building owners maintain their sewer systems and help your business’ bottom line in the process
How to Raise Your Prices Without Losing Customers

How to Raise Your Prices Without Losing Customers

Westie Magnuson

Why Sales Is Just Good Service in the Trades

Why reframing sales as service helps techs overcome the stigma, serve customers better and strengthen your business
Customer reviews

5 Tips for Monitoring and Responding to Business Reviews

13 Ways to Keep Customers Coming Back

13 Ways to Keep Customers Coming Back

Forget gimmicks and flashy deals — the secret to customer loyalty is showing up, following through, and treating people like they matter
Business Builder

Concentrating on Repeat Customers

Thirteen rock-solid ways to keep your customers coming back
How to Hear What Customers Aren't Saying

How to Hear What Customers Aren't Saying

Westie Magnuson

How to Leverage AI's Strengths to Thrive in the Trades

How to use artificial intelligence at your company to your advantage
Business Builder

​Avoid the Shell Game: Why Transparent Pricing is Key to Customer Trust

Business Builder

Why Customers Dump You and How to Keep Them Engaged

Don’t assume long-term loyalty from your customers. Follow these tips to keep them calling back.
3 Traits to Keep an Eye Out for When You're Hiring

3 Traits to Keep an Eye Out for When You're Hiring

Adaptability, communication and customer service are three of the most important things you should look for when hiring