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Customer Service Articles

Business Builder
Online Exclusives

Survey Indicates Recent Homebuyers to be Strong Business Opportunity for Contractors

A new Jobber survey shows recent homebuyers are spending more than expected on surprise repairs and turning to home service pros who respond quickly, communicate clearly and price transparently
Tabletwork
Online Exclusives

Service Vehicles a Key Connection Hub

Turn your work vehicle into a one-stop place for communication, tools and office work
Business Builder
Online Exclusives

Are You Measuring the Right Currency in Your Business?

Respect even more than money is the factor that is crucial to measure in your business operations to ensure you don’t start losing customers
Westie Magnuson
Editorial

Reframing Sales as Service

Good service is sales in the trades, so serve customers better and strengthen your business
Customer reviews
Online Exclusives

What Makes a Top-Level Service Experience

It’s more than just getting a job done correctly. You must deliver an experience that customers trust and want to return to.
Staying Professional
Online Exclusives

How to Stay Professional During a Bad Day on the Job

Getting Proactive About Commercial Sewer Inspections
Online Exclusives

Getting Proactive About Commercial Sewer Inspections

You can play an important role in helping commercial building owners maintain their sewer systems and help your business’ bottom line in the process
How to Raise Your Prices Without Losing Customers
Online Exclusives

How to Raise Your Prices Without Losing Customers

Westie Magnuson
Online Exclusives

Why Sales Is Just Good Service in the Trades

Why reframing sales as service helps techs overcome the stigma, serve customers better and strengthen your business
Customer reviews
Online Exclusives

5 Tips for Monitoring and Responding to Business Reviews

13 Ways to Keep Customers Coming Back
Online Exclusives

13 Ways to Keep Customers Coming Back

Forget gimmicks and flashy deals — the secret to customer loyalty is showing up, following through, and treating people like they matter
Business Builder
Online Exclusives

Concentrating on Repeat Customers

Thirteen rock-solid ways to keep your customers coming back
How to Hear What Customers Aren't Saying
Online Exclusives

How to Hear What Customers Aren't Saying

Westie Magnuson
Online Exclusives

How to Leverage AI's Strengths to Thrive in the Trades

How to use artificial intelligence at your company to your advantage
Business Builder
Online Exclusives

​Avoid the Shell Game: Why Transparent Pricing is Key to Customer Trust

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