Running a business can be a challenge. While many software programs can aid an owner in different parts of their business, doing so requires the owner to not only purchase, but also familiarize themselves with these different programs. Fortunately, Ritam Technologies has a program designed to consolidate these services into one easy-to-use, intuitive package — Summit Proof!
“It allows a company owner to know where their assets are at all times,” says Mark Billings, the company’s senior software engineer. “That can be a big timesaver and money saver in the long run for most businesses.”
Using the program is easy. A bar code tag is secured on equipment inventory and technician vehicles. By scanning the bar code (via smartphone, iPhone, tablet, or iPad), the company owner can track job sites, current driver locations, service completion, and inventory movements. The program can be used as a stand-alone product, meaning there is no need to change existing software, and since most technicians already have smartphones, there are no special bar code readers to buy.
“It’s really going to be a benefit to growing businesses,” Billings says. “Instead of taking all that time on the phone trying to track assets, this does it automatically.”
The core of the system is the desktop app, which allows the user to set up abbreviated information related to customers, job sites, contact info, email addresses, text and voice numbers, warehouse and inventory information, technicians, supervisors, vehicles, and mobile devices. For the second facet of the program, a technician scans units as they are delivered, picked up, and serviced, or to notify of reasons service could not be performed.
Data is sent to email and text manager automatically and then to the customers and job contacts, as necessary, according to customer preferences. The supervisor feature has the same capabilities as the technician-based portion, plus additional features to manage the business operations, including inventory management, a mapped view of jobs and current truck locations, and a service and delivery history of inventory usage throughout its life.
The customer-based portion of the program senses any new scans that come from the technician and supervisor apps and automatically sends emails and texts to either the customer contact, the job site contact, or both. A customer web portal allows them to view their own history.
800-662-8471; www.ritam.com
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