Entries Tagged Communication

Employee engagement is always one of the biggest issues facing employers. As well it should be: Studies consistently show that disengaged workers...

Most workers dread performance reviews, which more often than not are tedious and nonproductive exercises. So imagine what jobs would be like...

Telephone customer service may look easy, but until you’re responsible for navigating the world of tough calls, it’s difficult to appreciate the...

The rise of the coronavirus has tested all of us in ways we never previously imagined. Small-business owners have felt a particularly...

No one enjoys conflict and confrontation. We all want to be liked and accepted, and very few of us enjoy hurting people’s...

For a myriad reasons, many small-business owners don’t hold regular staff meetings. Furthermore, most who do don’t get the most they could...

A flashy, bright-red Ferrari Portofino will attract a lot of attention in a parking lot. A shiny new Honda Accord? Probably not...

Spending years in the plumbing industry allowed Richard Hart to collect good intel about what a good company should be — and...

Relationships matter — not only in your personal life, but in your business life as well. Start with the obvious point: Long-term...

General contractors are increasingly pushing risk onto subcontractors, performing only project management or design/build services, rather than the historical model of providing...

We’ve all heard the horror stories of great businesses utterly collapsing because the founders were good friends and the relationship turned sour....

Developing a workplace with a “culture of nice” sounds like a worthy goal for any organization. After all, who wants jerks for...

Are you thinking about making some big changes in 2020? Good — change is necessary for growth. But have you thought about...

There’s a fascinating concept called knowledge blindness. Once you are an expert at something, you can’t imagine what it is like to...