For more than 25 years, blockages and backups were a way of life for the owners of a two-story pier-and-beam house in Shreveport, Louisiana. In 2011, local service provider Pioneer Comfort Systems began responding to emergencies.“Service calls took two to three hours because the blockages were so difficult to remove, even when using our RIDGID K-60 cable machine,” says Operations Manager Michael Smith. “Massive root intrusion in the 4-inch clay tile lateral caused bathroom tissue stoppages. We removed tons of it.”The lateral ran through a concrete stormwater vault in the neighbor’s driveway, then 15 feet across her yard to an
