Ask most people who they work for, and they’ll provide the name of their employer. TLC Plumbing & Utility of Albuquerque, New Mexico, deliberately works to alter that perspective.
“At TLC, we like to say we work for our families, but we work with TLC,” says Brian Baughman, manager of the company’s trenchless department. “It’s a mindset our owner and founder, Dale Armstrong, has nurtured over the years. It’s a slightly different spin on words, but it has a big impact on how our employees think about the company and our customers.”A big part of that employee- and customer-centered philosophy stems from the
