Customer Education Articles

Be sure to remind homeowners that all traffic should be kept off the system to ensure long-term operation and performance.

Rob Davis advocates for better care of septic systems in Canada’s environmentally sensitive lake and wetlands areas.

A written outline explaining your professional qualifications and scope of services will help build understanding and good customer relationships.

Lake Pontchartrain watershed homeowners are ignoring septic tank cleaning and unplugging their aeration units in alarming numbers, raising pollution concerns.

New Hampshire’s Granite State group promotes a unified front for wastewater professionals when it comes to new regulations and training requirements.

Management. Monitoring. Maintenance. Find out how to promote the three Ms of onsite wastewater treatment.

Have you mastered the art of a great first impression? Find out how to ease your customers' worries.