Customer Education Articles

For about two decades, Rob Davis has been talking about septic systems to “cottagers,” the Canadian term for people with seasonal vacation...

Question: Why do I need a scope of services document?Answer: Over the years I have come in contact with a number of...

Established in 1989, the Lake Pontchartrain Basin Foundation faces a daunting task: to restore and preserve the water quality and habitat in...

The Granite State Designers and Installers Association (GSDI) is one organization in New Hampshire working to protect the state’s water resources. Besides...

In part one of this series, we discussed how onsite installers earn dignity through the value they bring to clients. Part two...

In part two of this series, we discussed the true product you bring to the table — the comfort that your customers...

A solid relationship and good communication with a homeowner are vital to proper system operation and maintenance. Client relationships are important in...