Entries Tagged Customer Relations

In an era of workforce shortages among the trades, a young drain cleaning company in Glenview, Illinois, is building out its crew...

Many businesses boast about their low prices, or their efforts to make their services as affordable as possible. In some situations, though,...

Running a business is hard. That’s the understatement of the year, huh? But the truth is, in some ways, running a business is harder than...

Nobody likes to waste money, least of all small-business owners. As the end of the year approaches, and as business owners take a...

Good marketing explains what businesses are, what they do, what they offer and why customers should go with them. Marketing helps brands attract...

When you think about marketing, you likely think of ads, truck wraps, social media, Google posts, your website, and other things of...

When Scarlett hung up the phone, she was close to tears. Even more unexpectedly, so was the customer service representative on the...

My strangest customer service story didn’t involve a customer at all. It was a customer’s neighbor. We’ll call him Mr. Neighbor. Our customer...

Everyone has an opinion on social media. You either love it or hate it, there doesn’t seem to be a happy medium. I...