Entries Tagged Customer Relations

A new year, 2024, is here and business owners in the home service sector are bracing for a year that promises both...

In the ever-evolving digital landscape, your trusty toolbox now needs a smartphone alongside that wrench. Social media video platforms like Instagram, TikTok and...

During a recent conversation with a client, it became clear that there was a disconnect between what he thought was important and...

In today's digital age, your company's online reputation matters more than ever. If you are guessing and not paying attention, that reputation can...

Hey, did you hear that? The sound of new business circling the bowl and getting ready to go right down with a...

It is no secret in the financial industry that sentiment plays a huge part in whether customers will invest or not. In...

Here’s a personal story that showcases the importance of setting as well as meeting customer expectations in your business. My family recently went...

The goal of home-service companies is to get the phone to ring. We can calculate the cost to get the phone to...

Does it feel like no matter how hard you try to please your customers, it isn’t enough? Are you in charge of...

In 2015, five people in the Atlanta, Georgia, area looked around and saw an area underserved by hydrovac companies. The group was...

There is no doubt that using automation in a home-services company can be a game changer for the office staff, the customer,...

Let’s think psychologically for a moment about the image of people and how we judge them. Even though it is sad that we...

Having a busy business schedule is often seen as a badge of success. According to a study conducted by the Journal of Consumer...

When you run a business, you devote some time to training and educating your employees. But what’s often overlooked is the need...