Customer: Hi, I’m having a problem with my bill. I’m being charged more than what I expected. Could someone please help? I’m finding this very frustrating. Thank you.
Chat Agent: Hello! Glad you are chatting with me this morning! This is Matt. What can I do for you today?
Customer to Himself: Huh? Well for starters, Matt, you could read what I typed before asking what you can do! Furthermore, you can take that smile off your face.
Website chat communication with customers is becoming a popular alternative for small businesses today, even utility contractors who understand that more consumers would rather tap out inquiries on
