Entries Tagged Customer Service

Nobody wants to deal with unhappy, difficult or angry customers. However, in most cases the company representative taking an angry call is...

For owner Vi McCoy, the ultimate reward is the recognition from peers and clients for the quality of Rickreall, Ore.-based C-More Pipe...

During the economic woes of 2008, right when he bought Drain Line Services in Louisville, Ky., Steve Dabney says he held on...

Drawing in new customers while holding onto existing clientele is a constant — and growing — challenge for any business, but there are...

Successful portable restroom operators and liquid waste professionals reach a point where they need to decide how far to extend their service...

How do you budget for infiltration and inflow? Not an easy question to answer because I&I is linked to so many other...

New technologies continually evolve to make oilfield services more efficient. The biggest challenge for an entrepreneur who starts a business that provides...

Question: Why do I need a scope of services document?Answer: Over the years I have come in contact with a number of...

Welcome to the June issue of Cleaner. The two businesses profiled in this month’s issue are very different, but they’ve succeeded by...

New technologies continually evolve to make oilfield services more efficient. The biggest challenge for an entrepreneur who starts a business that provides...

Don’t let the advent of social media fool you: While businesses need to have a presence on sites such as Facebook and...

We celebrate the continued dedication and hard work of drain cleaning contractors by revisiting companies profiled 10 years ago in Cleaner magazine....

When it comes to serving the oil and gas industry, all that glitters isn’t black gold. Yes, the profit potential can be...

In part two of this series, we discussed the true product you bring to the table — the comfort that your customers...