Entries Tagged Customer Service

Contractors know that happy customers are the best kind of customers. They pay on time, they call back for more work, they...

More businesses are starting their own blogs. Financial planners have them. Doctors and dentists have them. Marketers definitely have them. And service...

Customer reviews matter — and not just for the business owner’s ego. Reviews and star ratings, posted to sites like Yelp, Angie’s...

When seeking to draw repeat business, the most important factor isn’t necessarily the quality of the service you provide or even the...

As the co-owner of New Jersey’s largest home services company, Gold Medal Service, Michael Agugliaro has played a key role in building...

With five locations and a service area that spans 22 states, The Underground Detective relies on a wide array of locating equipment...

Launching a business can often seem like a make-or-break moment. Entrepreneurs feel as though their company has to make a splash, or...

In the hectic day-to-day operations of a business it’s not always top of mind to step back and really check in with...

It’s never fun to hear a customer complain about something. But don’t panic, don’t get defensive, don’t yell at your employees. After...

You want to make more money. Good for you. And it’s good business. Here’s the problem. A customer balks at your prices....

Service-based businesses thrive on delivering top-notch results to customers. Delivering bad news requires quite a different skill set.“Often, news is bad only...

Editor's Note: Innovation was a big theme at WEFTEC 2014. We'll be featuring a few of the new and better technologies found...

Editor’s Note: We will be highlighting the winners of WEF’s Operator Ingenuity Winners in an ongoing series on our website. The winners...

It’s never fun to hear a customer complain about something. But don’t panic, don’t get defensive, don’t yell at your employees. After...