Entries Tagged Customer Service

As a small-business owner, it’s only natural that you might sometimes feel daunted. No matter how hard you try, you may never...

It’s again that time of year that is typically reserved for some reflection. Here we reflect on some of the industry knowledge...

Brass Inc. of Utica, Ontario, has a philosophy to describe what the company expects of its employees and what customers can expect...

When Rick Hedge graduated from Florida State University in 1998, his gift was a trailer jetter. There was no question as to...

You can’t help but smile when people tell you how much they appreciate your business’ services. By the same token, it’s rough...

As his trucks rumble across the tundra of eastern Ontario, Kris Norris doesn’t see risk or cost — he sees potential. “Every...

Staying in business for 64 years is no easy task. But at M.L. Chartier Excavating, a company based in Fair Haven, Michigan,...

When it comes to marketing, the emphasis is often placed on acquiring new customers. But keeping existing customers invested in your business...

Peter Drucker famously writes in The Practice of Management that the purpose of a business is to create and keep a customer....

Busy contractors may wish they could take back something they said in the heat of the moment or because it seemed like...

Jose Moraga has traveled far since he started his underground-construction and excavating business, J. Moraga Construction, in 2006 with just one truck...

When Ronnie Baron Sr. decided to establish his own business in 1997, he wanted the company name to accurately reflect his ambitions....

Chances are, you didn’t get into business because you loved to sell. Most contractors got into the business because they liked working with...

“You will never get a second chance to make a first impression.”That famous quote attributed to Will Rogers is why the people...