Entries Tagged Customer Service

Vacuum Truck Rentals launches online marketplace Vacuum Truck Rentals announced a new digital platform for selling pre-owned equipment. Vac Truck Depot, which is...

Customer: Hi, I’m having a problem with my bill. I’m being charged more than what I expected. Could someone please help? I’m finding...

There’s a lot of emphasis these days on building a great workplace culture. Unfortunately, doing so is a lot like following through...

It’s been a heck of a year. You’re probably tired. And the last thing you want to think about is what’s next....

As business owners, we often associate an improvement in customer experience with an increase in cost.We think of airline tickets and the...

Developing innovative solutions that help solve customers’ problems has been a key growth factor at Thompson Industrial Services, based in Sumter, South...

These days, we’re all sort of culturally conditioned to believe we have to be all things to all people. And when you’re...

Business owners typically take a lot of pride in their independence, their autonomy and their ability to get things done — and...

When Nicole Menkhaus joined CME Pipe Lining of Cincinnati as its chief marketing officer, she knew her duties would go well beyond marketing....

The shifting reality of society is changing business practices across the nation. For plumbers, drain cleaners, relining professionals and anyone providing home...

Although Neil Sedaka and Howard Greenfield may have been right about love relationships when they penned their hit, “Breaking Up Is Hard...

Telephone customer service may look easy, but until you’re responsible for navigating the world of tough calls, it’s difficult to appreciate the...

Spending years in the plumbing industry allowed Richard Hart to collect good intel about what a good company should be — and...

Relationships matter — not only in your personal life, but in your business life as well. Start with the obvious point: Long-term...