Entries Tagged Customer Service

The Small Business Administration identifies a huge failure rate among startup companies: Roughly 20% fail in the first year. Roughly 50% fail within...

Want to make the people you meet instantly feel more comfortable? Want to make the people you meet instantly feel valued and...

Bob Oates once had little use for inspection cameras. In fact, the owner of Bob Oates Sewer Rooter in Seattle thought contractors...

Bob Oates can divide his four decades in drain cleaning into two distinct chapters. One covers his days as a competent but...

There’s a fascinating concept called knowledge blindness. Once you are an expert at something, you can’t imagine what it is like to...

The Small Business Administration identifies a huge failure rate among start-up companies: Roughly 20% fail in the first year.Roughly 50% fail within five...

Some contractors might feel a bit squeamish about spending $22,000 on a new piece of equipment. Paul Williams is not one of...

There’s a case to be made for keeping your service offerings focused. Doing a few things extremely well and not falling victim...

In this industry there is oftentimes a push for diversification. A desire to be a one-stop shop and be equipped to handle...

Sometimes the day gets off to a rough start even before you arrive to work.As an example …6 a.m.: You stub your toe...

With Google Ads, Facebook Ads, Google Local Services, and the myriad marketing avenues and options out there, it’s easy to get caught...

When you first launch a business, it’s usually pretty easy to keep up with your customer list.As the business grows and the...

As a team leader, part of your job description is ensuring that each employee has the necessary resources to do their job...

"The worst customer service experience ever! Stay away!!!” “If you are offered a job at this place, run! Do not walk to the...