Entries Tagged Customer Service

If the best thing you can say about your service is the low price, you haven’t said a lot. When price is...

When John Baethke visited the doctor recently, he was greeted by a male nurse with a bunch of visible tattoos. And, Baethke...

We celebrate the continued dedication and hard work of septic service contractors by revisiting companies profiled 10 years ago in Pumper magazine....

Many companies are social media savvy, but social media marketing is still relatively new and unknown — and sufficiently time-consuming — that...

Drawing in new customers while holding onto existing clientele is a constant — and growing — challenge for any business, but there are...

Carl Helt always expects Helt Plumbing crews to remove their shoes before entering customers’ homes.“We’ve built our hard-earned reputation by treating customers...

The customer is always right. It sounds so trite. Anyone who has ever been in any kind of business knows customers regularly...

Nobody wants to deal with unhappy, difficult or angry customers. However, in most cases the company representative taking an angry call is...

Take a look at this Diamond Environmental Services Septic Service company article featured 10 years ago in the April 2004 issue of...

The phone won’t ring unless you land a new construction job or a find those needed emergency jobs, and those require contacts....

Septic pumpers wear many hats and regularly juggle a lot of operational jobs, not the least of which is dealing with a...

How do you build a successful relationship with special event customers? In today’s tech-savvy world, you might start with a simple “Like”...

The key to understanding why customers invest in your services is to stop talking at them. Instead, listen to what they’re saying....

You’ve been in the drain cleaning and plumbing business for decades, so your knowledge of waterjetting and pipeline inspection equipment and business-building...