Entries Tagged Customer Service

Let’s think psychologically for a moment about the image of people and how we judge them. Even though it is sad that we...

There are countless ways you could be wasting your marketing dollars. As John Wanamaker, known for his successful use of advertising, once...

Looking to increase your rates of customer satisfaction and retention? Ultimately, building a loyal customer base isn’t rocket science. Provide a quality...

Entry 443129You’ve heard the old saying “time is money.” Certainly, business owners strive to use their time wisely and productively, serving clients,...

Promises. Warranties. Guarantees. Everyone has been burned by a company when some negating small print is noticed after the fact. Mason Private...

PowerVac wants to be a company that can handle all aspects of the infrastructure emergencies its customers face on a daily basis....

Selling a company isn’t an easy. You spend a large portion of your working life trying to grow your company and now for...

It doesn’t feel good to fail on a job, and it usually costs you something: money, pride, status, credibility. But the more...

It’s again that time of year that is typically reserved for some reflection. Here we reflect on some of the industry knowledge...

Running a business is hard. That’s the understatement of the year, huh? But the truth is, in some ways, running a business is harder than...

Jeff Seidl enjoys a good challenge, taking on jobs other companies might pass up and solving customers’ problems. And the owner of...

As a youngster, Jeff Seidl says he practically lived in a sandbox. “I always was interested in moving dirt around,” says the owner...

So that Pipe Masters of Honolulu, Hawaii, can ensure customer satisfaction and improve quality control, every customer gets a call from the...

Listening is a crucial skill for anyone who works in a customer-facing position. This is true for receptionists, it’s true for sales reps,...