Entries Tagged Customer Service

When you think about marketing, you likely think of ads, truck wraps, social media, Google posts, your website, and other things of...

As I am writing this column, I’m also in the middle of collecting quotes for a roof replacement project on my house...

The more kinds of work you can do, the better. That’s the basic philosophy of ESP&P Industrial Services of Jonesborough, Tennessee. “Disney World...

The fancy marketing jargon is “reputation management,” but most contractors say it like a four-letter word: reviews. If this topic makes you stick...

“I always seem to get customer complaints about how much I charge them for the work I do. My vendors say they...

When someone calls an expert for a service or product, it’s because they need an expert. That’s why you’ll always receive service calls. But that’s...

Recently, the Ditch Witch Division formed, bringing the brands of Ditch Witch, Subsite, American Augers and Trencor together under one umbrella. Kevin...

There’s a fascinating concept called knowledge blindness. Once you are an expert at something, you can’t imagine what it is like to...

When Scarlett hung up the phone, she was close to tears. Even more unexpectedly, so was the customer service representative on the...

How companies handle adversity often serves as a litmus test for success. Take Southern Directional, for instance, an underground-utilities and directional-boring company in...

By several measures, Marisa Beaver is an outlier in the world of trenchless sewer line replacement and repair. For starters, the co-owner of...

New Year’s resolutions almost always fail. And most of the time, it’s because we don’t eliminate the barriers to our success. We might...

My strangest customer service story didn’t involve a customer at all. It was a customer’s neighbor. We’ll call him Mr. Neighbor. Our customer...

As the year comes to a close, we take a look at some of the most popular stories on www.digdifferent.com. If you...