Customer Service Articles

Mistakes on a job are never fun and can be costly, but as long as you learn from them, you’re moving in the right direction

Here’s a look back on some of what contractors shared in the pages of Dig Different magazine in the past year

With countless avenues available for people to communicate with your business, it can be challenging to keep up with all the messages and questions. But ignoring isn’t an option if you want to attract and retain customers.

Wisconsin’s Elexco has built up a reputation for taking on challenging jobs many other companies might pass up

After returning home, Wisconsin contractor launches his own company and brings needed services to keep it growing.

It’s important to take a proactive approach since unsatisfied customers are more likely to leave a review without any prompting than satisfied ones

Dealing with customers means soft skills like listening need to be honed just as you would technical skills practiced in the field. Here are some tips.

Staying on top of the latest marketing trends like social media engagement is important, but it doesn’t amount to much if you don’t stay focused on some core business tenets

Don’t shy away from the attention to detail in job quote as it will factor into your company being hired by the customer or not.

Many companies respond to customer expectations that they’ll be able to handle a wide array of problems

Collecting and responding to customer reviews will help boost your company’s recognition and profits

If you get complaints about pricing, don’t automatically assume it means customers want you to go as cheap as possible. Consider the lessons of the author’s story.

Make sure you’re doing everything you can to show customers that you’re the expert they expect you to be

General manager says a key aspect of bringing the Ditch Witch, Subsite, American Augers and Trencor brands together will be more localized service and support for customers