Customer Service Articles

It’s important to take a proactive approach since unsatisfied customers are more likely to leave a review without any prompting than satisfied ones

Dealing with customers means soft skills like listening need to be honed just as you would technical skills practiced in the field. Here are some tips.

Staying on top of the latest marketing trends like social media engagement is important, but it doesn’t amount to much if you don’t stay focused on some core business tenets

Don’t shy away from the attention to detail in job quote as it will factor into your company being hired by the customer or not.

Many companies respond to customer expectations that they’ll be able to handle a wide array of problems

Collecting and responding to customer reviews will help boost your company’s recognition and profits

If you get complaints about pricing, don’t automatically assume it means customers want you to go as cheap as possible. Consider the lessons of the author’s story.

Make sure you’re doing everything you can to show customers that you’re the expert they expect you to be

General manager says a key aspect of bringing the Ditch Witch, Subsite, American Augers and Trencor brands together will be more localized service and support for customers

Knowledge blindness could be hurting your team and business

These 3 strategies will help you close the first sale and create loyal followers for your excavation services

Adapting to shifting business dynamics keeps Southern Directional headed in right direction

Adding personal touches helps sewer-line rehab company reach new heights and keeps customer satisfaction high

Before you can even attempt to give clients the solution they’re seeking, you have to be a company they’re willing to contact in the first place